CANCELLATION POLICY

1. The customer agrees and acknowledges that refund shall be processed if the cancellation request is received before 24 hour of scheduled pickup. (Refer point 3 for special cases)

  1. The Cancellation can be done over the phone or by email. All cancellation to be made against the booking ID provided at the time of booking the cab.
  2. No cancellations are entertained in any case for those products/Service that Swan Cab marketing team has obtained on special occasions like Dussehra, Pongal, Diwali, New year etc. These are limited occasion offers and therefore cancellations are not possible.
  3. Swan Cab will not be responsible for any cancellation/delay of service in case of any natural calamity, agitation, Strike or Road Jam/traffic etc. Hence no refund would be made.
  4. The customer agrees and acknowledges that no refund shall be processed if the cancellation request is received within 24 hours of scheduled pickup.
  5. Swan Cab might change driver & Taxi details prior to boarding the taxi in case of vehicle breakdown or other genuine reasons at Driver’s end. No Cancellation request shall be entertained in such cases.
  6. Swan Cab reserves the right to cancel/change the booking of vehicle at any point of time.

Refund Policy :

If you are eligible for refunds based on the “Cancellation and Returns” policy above, then the refund will be remitted back to you in 5-7 working days. In case of any issues, write to us at support@swanttravels.in or call us at +91 8646840000, +91 9812050802.